Support
Need Support?
Our Support Specialists aren't just highly knowledgeable about
e-manage|ONE software, we understand how businesses operate. We understand that when you need help, you need it fast, so we offer multiple ways to get in touch with us.
e-manage|ONE’s Service Desk is a powerful platform for managing support tickets and requests. It provides a streamlined way for you to track and manage your support requests in one place. Please click here for more details on how to sign up/access the service desk and submit a ticket.
In addition to the Service Desk support, you can find helpful resources in the e-manage|ONE Help Guide, which is accessible via the Help menu within the software.
You can also search through our extensive library of training videos, which cover a wide range of topics to help you make the most of our software.
Service Desk (recommended contact method):
https://emanageone.atlassian.net/servicedesk/customer/portals
Call us: (949) 288-3956 (9 a.m. – 7 p.m. Eastern Time)
Email: / Contact Form: support@emanageone.com
Built-in Error Reporting Tool
If an error occurs, a spinning dotted circle appears in the Main Menu bar of the main window. When users click on the spinning circle, the details necessary for our developers to fix the problem are gathered and a screenshot is taken, which can then be submitted from the Error Submission window.